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Return/Refund Policy

Return Policy

Zen Bloom accepts returns on unopened/unused products in their original packaging within 30 days of receipt for a refund issued in the form of the original payment method.

We ensure our product pages provide accurate product descriptions, including listing all product ingredients, dosing information, as well as clearly noting all of our products contain hemp based CBD Oil. If you are not completely satisfied with a Zen Bloom purchase or gift for any reason and would like assistance with items that have been opened, tried or tested, please contact customer service at info@zenbloomwellness.com for more information. We ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of store credit.

Return/Refund Process:

Zen Bloom accepts returns on unopened products within 30 days of receipt for a refund issued in the form of the original payment method. Items must be returned unopened/unused and in their original packaging.

To return an item follow the directions below:

  1. Contact info@zenbloomwellness.com with your full name, order number, and the email address the order was placed under (if different from your contact email) and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry.
  2. Package your return item in the Zen Bloom product box and original shipment packaging if possible. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
  3. Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).
  4. You will receive an email confirmation when your return is processed.

Please note, we are a small business, it may take a minimum of two weeks to process return shipments and issue a refund to your original payment method or an online store credit. Return shipments can be tracked with the tracking number on your return label and we will notify you via email once your return has been processed.

Refund Information:

 

Your refund will be credited to the original form of payment used for the original order transaction once we have received your returned items via the provided prepaid return shipping label and they are in good condition. The credited refund amount will be the total price of the returned product(s) price minus the original shipping charges (if applicable) and the return label fee (if applicable). Shipping charges or return label feels will not be deducted from the refund total issued if the refund request was due to faulty, damaged, or incorrect product at the time the customer originally received their shipment. Any returned products that are damaged or opened when we receive them are not eligible for a full refund, but may still be eligible for a partial refund or store credit – you will be notified and provided photos of the condition the products were received for transparency.

Once a refund has been processed by Zen Bloom, the refunds may take up to 5 business days to be visible in your account depending on your banking or credit card institution’s processing times. This can vary greatly between banking or credit card institutions and is not in Zen Bloom’s control once we have processed the refund on our end.